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A broker also tried to reconcile relations, but Gretchen had no recourse to mend the relationship. To further insult us, Perry listed the home as available January, only 2 days after the Henkes were sent the email. A week or so after we moved in we had a flood because water backed up in our showers and toilets and flooded our home. We knew something was wrong because we could tell that the toilets were acting funny and called Perry and they sent the plumber out. He thought that he unclogged it when not even a week later the flood happened. Found out that during the construction process a large boulder rock had found itself in the sewer pipe that is in our flower bed and it was blocking passage.
They have fixed them now but we are still waiting for them to repaint. They have so much to do that they only want to have the painters come out once. So please live with your house for months on end without it being painted so that we can have our guys come out only once. There is absolutely no pride in workmanship anymore and I don’t think that that's just Perry.
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Electrical outlet that is supposed to be in the middle of the living room is next to a wall. In the end, we spent $25k on Airbnbs when we could've just rented an apartment if they were honest with us. Guess I maybe can't afford the model home Target prints after all lol.
Read homeowners reviews before hiring the Custom Home Builder to help with your project in Houston. If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion. Perry Homes currently builds in the city of Houston and in the many surrounding areas. Go north of the city to North Houston, where you will find the growing communities of Conroe, Magnolia, Montgomery, Spring, and The Woodlands. Just a short drive away from downtown, these cities have a convenient suburban location. We have been in our house for a year and four months and the struggle is still real with them coming to fix things.
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Our quality homes are designed for you, featuring amenities that will make your house a home. Like I said in the beginning of this post, I understand things happen but I feel like every time there is an improvement and progress we take two steps back with mistakes constantly. Mistakes cost us a lot of time because they don’t get fixed right away.
This has been our experience…Sign on was wonderful, our salesman was wonderful. He was very informative and really brought up things that my husband and I wouldn’t have thought about building our first home. When the building process started we found a lot of mistakes very early on starting when they were framing.
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I also feel the sales office tells you six months from when your lot is released and it’s more like a year in my experience. We are almost in our seventh month of building time and I don’t even have a roof. You found our Perry Homes floor plans in Houston, TX. There's lots of builder jargon out there, but if you are in the market, then it's best to know a few terms. Quick delivery homes are often referred to as spec homes or inventory homes. You can move into these pretty quickly since they are either standing inventory or already under construction. Model plans are unbuilt floor plans that you can have built just for you.
They had changed the plan in the hallway that made it more closed in and not as open and had to redo because they made the change without telling us. If we wouldn’t have walked through then we would have a different house that we didn’t sign up for that was in our floor plan. It wouldn’t have been as open and of course we wanted and signed up for the original floor plan. Perry prides themselves on customer service and that they don’t overwork their project managers, and not give them more than five or so houses at a time. I feel like that’s a lie, that has not been my experience.
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Our homes are designed for a variety of lifestyles, are located in the most desirable communities and are built to last. We immediately contacted a real estate attorney review the contract and evidently most home builders have the ability to cancel a contract at any point as long as they refund the money. The attorney also mentioned that in 38 years of practice, he had never seen a builder pull a contract so close to the committed closing date. We have spoken to multiple agents, brokers, and competing builders who have all said this was ridiculous and disgusting that any builder would do that within 10 days towards their committed closing date. Our former sales rep with the home we built and sold stated to us that he has had to do the same cancellation, but never that close to the company’s committed closing date.
View where Perry Homes builds in master planned developments or individual neighborhoods. You can view all Perry Homes homes for sale across the Houston area. We make it easy for you to compare communities, amenities, plans, and see specials and incentives directly from Perry Homes. We along with multiple brokers and agents have tried to get ahold of any Perry Homes representatives in the corporate Houston location with no success. There is definitely concern that homes builders can pull a contract at any point and have no recourse if it leaves a family with a 2 year old toddler without a home during the holidays and COVID.
We along with our agent left shocked by the way we were treated from reps of a company that boasts customer service being their priority. For example, were told up front Perry had multiple options of standard tiles to select from, only to find out there was a change in their standards because of COVID delays. We were given option pages with no pricing only to find that the sheets weren’t updated with pricing so instead of fixing and owning their admitted system errors we were still forced to pay for the upgrades.
Lewis, the salesman for the 50’ homes was excellent, took all the time I needed to assist me, was professional and always checking to make sure I had all I needed in the process. Ultimately, I decided to have Perry build a 45’ home so I was switched to Lane. He’s consistently been involved every step of the way and has gone well beyond the call of duty to ensure no stone has been left unturned with the pre build process. He really is ultra professional, courteous, and I have no doubt he’ll see the entire process through successfully for me. It’s really nice to know he’s working on my behalf in the background.
We are talking 9 can lights being spaced really close together. We asked why they just didn’t move the lights and they were told that they “were to plan”. We were called to a meeting on December 7th to discuss concerns with the Perry Home VP of construction. The meeting went very well and Perry reps were very accommodating to the we were very appreciative and felt that things were on track.
There were days where nothing on the house construction was being done through November and into December, but Perry Homes committed to the us a 12/29 closing date. Because of that committed date, we listed our house and sold it in the firs5 weekend of being on the market. At the beginning of December the pace of worked picked up rapidly and the since we lived in the same neighborhood we would check on the progress and would be very excited to see the daily updates. There would be some concerns that they would bring up to the Perry Homes construction manager and they were always very nice to help and make adjustments as minor things would get mentioned.
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The roof was installed over the 3 days of Halloween weekend by 3 guys. Our independent inspector said that at final inspection he would take a closer look to verify if it was functional, even though it had glaring visual issues. Perry construction manager told us that he would address the roof after the house was bricked and the trim was painted. As the roof was being finished, the sheet rock installation began which our inspector stated he was surprised that Perry got the go ahead to do considering the roof should have been completed first. Along with the changes in the floor plan was that they put recessed lights in the dining room when the original floor plan had a chandelier over your dining room table. Of course we wanted the chandelier in the dining room so they had to make that change.
